Refund and Returns Policy

Thank you for shopping with NuVann! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our refund and return policy below:

Returns:

We accept returns for items within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:

• The item is unused, unworn, and in its original condition.
• The item is in its original packaging, with all tags intact.

If your item meets these conditions, please contact our customer support team at [email address] to initiate a return.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and credited back to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Exchanges:

If you would like to exchange your item for a different size or color, please contact us directly at [email address]. We’ll assist you in processing the exchange as quickly as possible, subject to stock availability.

Non-Returnable Items:

The following items are non-returnable:

• Items that are washed, worn, or damaged by the customer.
• Custom or personalized items (unless defective or damaged upon arrival).
• Sale or clearance items.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with your order number and photos of the issue. We will work to resolve the issue by offering a replacement or refund.

Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return or Exchange:

1. Email us at [email address] with your order number and reason for return/exchange.
2. We’ll provide you with further instructions on how to send the item back.
3. Once your return is received, we will process your request and notify you of the outcome.

Thank you for choosing NuVann! If you have any further questions, don’t hesitate to contact us at [email address]. We’re here to help!